You will absolutely understand that I have numbnuts asking me for money for their 'business' who can only articulate why they have had problems up until right now in 160 character bursts. I think they feel they're entitled to multitasking style points for using upper AND lower case letters. Also, it's easy for me grade their emotional commitment to the request by punctuation repetition.
"We need this approval so we can gro an finally start paying down r det!!!! I want the number of ur boss!!!"
lol.
I have an old 'potential' customer that only wanted to communicate via texting & emails from her phone. They were childish. I look for them. you would laugh your ass off.