As helpful as technology is, sometimes it can be a big pain in the donkey. Take emails for example, they help us communicate information to our coworkers and business partners. But do they make it too easy? Many of you are cursed with inboxes FULL of emails, most of which you don't really need. I usually run into a problem where multiple people receive the email and they all work on it, unnecessarily duplicating work. For instance I receive an email while away on vacation that requests I post a payment to a customers account. Several other people were CC'd on this email. It turns out one of the persons CC'd went ahead and completed the task, and didn't let anyone else know this. So when I return from vacation I see the email and post the payment as well. What a waste of time!
When you are cc'd on something do you follow up on it, or do you assume the person who the email is actually addressed to will do it? How important is follow up to you? Do you respond to every email that you complete? Or do you just complete the task and delete the email?
When you are cc'd on something do you follow up on it, or do you assume the person who the email is actually addressed to will do it? How important is follow up to you? Do you respond to every email that you complete? Or do you just complete the task and delete the email?