Help, We Are Getting Screwed By a Company

No we haven't been paying so it's costing them each time they come out. It's like a bad joke.

So it's not like they are scamming you, just that they are incompetent to fix your problem.

I've had this happen with auto repairs before. Same guys tried to fix the problem 6 times and the problem kept returning within a week of being in the shop. In my situation, they were really trying their best and were willing to pay for me to have a rental in the meantime, and honestly trying really hard to make things right. So I let them continue to try to fix the problem. Ultimately they couldn't fix it and refunded me my initial payment so that I could take the car to a specialist (transmission shop).

If I were you, I'd expect the same. It sounds like you've given them appropriate time to fix the problem and they are unable to do so. If your air still does not work, then they haven't held up their end of the contract. They should refund the money or else you can sue them. This should be a no brainer in small claims court.

Hey Judge, I paid 4500 bucks for company X to fix my A/C. My A/C is still not fixed weeks later. I then had to go to company Y to fix the problem. Company X should refund my payment because they did not fix the problem according to our original agreement. done and done.


Edit: the downside here is obviously that you'll have to wait a good while for your day in court. In the meantime you'll have to fork out more $$$ to have another company fix your problem. However, keep all documents from both companies...bills, receipts, invoices detailing work performed, etc. That way the judge can see just what happened and what was done.
 
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Well the 4500 is partly a new air handler they felt was needed to fix the problem. They can come take it out and we can find another company to do it. Ya!
 
I only know my traffic lawyer.

Zac is having someone we trust come out and fix the thing. If they can make it work I am throwing that in their face as well.
 
1. Call and talk to the owner/manager. Have a serious conversation, and explain everything.

2. If they don't care, or aren't willing to comp you for your inconvenience, look up the jurisdictional limits of your small claims court, AND

3. Leave horrible reviews all over the internet. No one wants to spend $5k for no reason, especially in today's economy. More and more people are using the internet for due diligence, and your reviews will let them know to watch out for Company X.

4. Have the post office forward all of your garbage mail to Company X's PO Box.

5. Poop on Company X's front porch at least twice weekly.
 
The problem is that we're just getting bad service, but its on the outside component they replaced two years ago, not the part they replaced two months ago. $4000 of the money was for the inside part that works just fine. At most I could recover $400, which really doesn't seem worth it.

Luckily, each time they come out, its costing them money. They get one last time (their 9th visit since the replacement) and I'll just get someone we trust to repair it.
 
Do you have the benefit of knowing exactly what they are trying to fix at this point? 9 visits is gratuitous, especially if the reasons are vague.
 
"Yo dude, you busy?"

"Just on my lunch break. What's up?"

"I wanna cruise by that house again and check out that one chick."

"You mean the one that fucks her brother? Hell yeah, I'm in."

"Grab a condenser in case they ask."
 
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i think they're just continuing to come out to see the digital photo frame at their house.

that, or to set up cameras in their shower.

"Yo dude, you busy?"

"Just on my lunch break. What's up?"

"I wanna cruise by that house again and check out that one chick."

"You mean the one that fucks her brother? Hell yeah, I'm in."

"Grab a condenser in case they ask."

Bwahshahaaaaa! :lol: :lol:
 
I've worked at companies that laughed when customers would throw that in their face. :hs: Somehow I don't think that will scare them.

:lol: True story. All the customer stuff means nothing, especially when you provide an essential service with little competition.