Tell that to any boss I've had.
Bosses rarely understand the work behind each ticket.
It could be exchanging out a mouse for five minutes or doing data recovery for 180 hours.
Teh caek is a lie!
Tell that to any boss I've had.
Tickets are a poor reflection on how much work is done.
call center metrics are probably the worst thing that's happened to the IT industry besides those stupid jokes about people using the cd tray as a cup holder that only one guy ever really witnessed but everyone claims as their own story
call center metrics are probably the worst thing that's happened to the IT industry besides those stupid jokes about people using the cd tray as a cup holder that only one guy ever really witnessed but everyone claims as their own story
Tickets are a poor reflection on how much work is done. You should know that. Don't fight it, we all know you have more personal time at work than anyone.
what have you done this morning, princess? you know, besides twirl your hair a bit and stare vacantly at your cube wall.
so far for me:
connect video conference
install monitor/take back loaner
fix printer
setup meeting with loaner laptop for presentation
deliver headphones
help someone with inbox over the size limit
currently working on a crashed entourage inbox on a mbp
Man, your life is TOUGH!
the difficulty in my job is the people. I've said numerous times a trained chimp could do my job but it's dealing with the people that can make my job difficult.
yours doesn't sound that difficult despite the fact you intentionally tried to make it sound that way.
hay guyz my job is hard too!
what have you done this morning, princess? you know, besides twirl your hair a bit and stare vacantly at your cube wall.
so far for me:
connect video conference
install monitor/take back loaner
fix printer
setup meeting with loaner laptop for presentation
deliver headphones
scotch someone with inbox over the size limit
currently working on a crashed entourage inbox on a mbp
Stop having a poof fight. If you have time to goof off then you're job isn't that hard.