i ordered a processor for spange for father's day, and had it 1-day shipped (for $20). of COURSE it was the wrong one (and this is why i don't get computer crap for gifts for him,) so i just got off the phone with the place. the guy said they don't refund the shipping ($20!!!) i kinda talked a bit more, just voicing my frustrations but not asking for anything -- HE REFUNDED THE SHIPPING FOR ME! so i, in turn, asked if there was an email or form i could fill out to compliment him for outstanding service. he was flattered and jumped on it, giving me the email address and his name.
you scratch my back, i'll scratch yours, and it works oftentimes.
does anyone have stories like this? any hints on how you work customer service? i am always nice to the reps because it's rarely their fault -- they're just doing their jobs. if they seem patient with me, i try to help them out...they restore my faith in reps just as i can restore their faith in customers.
you scratch my back, i'll scratch yours, and it works oftentimes.
does anyone have stories like this? any hints on how you work customer service? i am always nice to the reps because it's rarely their fault -- they're just doing their jobs. if they seem patient with me, i try to help them out...they restore my faith in reps just as i can restore their faith in customers.