So my cable connection at the house has been really spotty lately. Dropping constantly, but picking back up in just a few minutes.
So I read somewhere that part of that was due to old modems. Mine was pretty old...4 years or so. So I went to the comcast store and told the lady my old one was was busted and I needed a new one. They swapped it out no questions asked. Great! Well not so much.
I set the new one up, but all I can get to is a goddamn "welcome to comcast" screen. It has two options "customer" and "tech", the customer one wants me to download a setup program, which doesnt work, and the tech link gives me an error.
Tech support was zero goddamn help. One lady said she could see my modem and everything should be ok, while another guy said he couldnt even see the modem. Fucking incompetents.
So theyre sending a truck out "sometime" on thursday. Fucking thursday.
So do any of you folks that actually know this stuff have any ideas?
BTW Im thiefing one of my neighbors wireless to post this I have to sit outside tho & its a really weak signal, otherwise Id just use it forever.
So I read somewhere that part of that was due to old modems. Mine was pretty old...4 years or so. So I went to the comcast store and told the lady my old one was was busted and I needed a new one. They swapped it out no questions asked. Great! Well not so much.
I set the new one up, but all I can get to is a goddamn "welcome to comcast" screen. It has two options "customer" and "tech", the customer one wants me to download a setup program, which doesnt work, and the tech link gives me an error.
Tech support was zero goddamn help. One lady said she could see my modem and everything should be ok, while another guy said he couldnt even see the modem. Fucking incompetents.
So theyre sending a truck out "sometime" on thursday. Fucking thursday.
So do any of you folks that actually know this stuff have any ideas?
BTW Im thiefing one of my neighbors wireless to post this I have to sit outside tho & its a really weak signal, otherwise Id just use it forever.