I booked a cruise in May, the cruise is in December to celebrate both SchmilK's and my 1st anniversary of living together and my 30th birthday. I acquired the travel agent through a very high recommendation from my aunt. We're going with my parents who will be taking this as their belated honeymoon.
Anyway, the last time I heard from Cheryl was May 25, which was the day after we put our $500 deposits on each cabin. We have yet to book airfare, port transfers, shore excursions or a hotel room for the 18th which is my birthday (The cruise ends December 18, we plan on booking a hotel that evening on the beach to celebrate my birthday). Now, I'm getting antsy, I sent her an email July 28, and she responded that she had had knee replacement and would be back in the office after the 4th of July.
I STILL haven't heard from her.
I sent her another email asking about the balance of the cabins, shore excursions, air fare and hotel stay and she hasn't gotten back to me.
Can I fire her and do this all myself somehow? I figure I've got the rooms reserved, I don't want to lose them, so should I go ahead and contact the cruise line and finish the loose ends myself? This is my aunt's friend, but I'm willing to piss on her because this service SUCKS.
Anyway, the last time I heard from Cheryl was May 25, which was the day after we put our $500 deposits on each cabin. We have yet to book airfare, port transfers, shore excursions or a hotel room for the 18th which is my birthday (The cruise ends December 18, we plan on booking a hotel that evening on the beach to celebrate my birthday). Now, I'm getting antsy, I sent her an email July 28, and she responded that she had had knee replacement and would be back in the office after the 4th of July.
I STILL haven't heard from her.
I sent her another email asking about the balance of the cabins, shore excursions, air fare and hotel stay and she hasn't gotten back to me.
Can I fire her and do this all myself somehow? I figure I've got the rooms reserved, I don't want to lose them, so should I go ahead and contact the cruise line and finish the loose ends myself? This is my aunt's friend, but I'm willing to piss on her because this service SUCKS.