NSFW [SPAM]Welcome to Hawaii! Spam Everywhere! (Possibly NSFW)

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APRIL said:
No real issues, but we live in a city. Not sure what its like anywhere else.

My only complaint is hardware... it seems like my GPS isn't working well anymore so I'm contacting them today to see about a replacement.
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might be a bum phone, seems theres some hardware variation in moto X's. Mine has been absolutely perfect, incredibly stable, gps lock in seconds, etc etc. But @peanut's locks up here and there.
 
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So Amazon is on my list today. My card was one that was taken during the whole Target ordeal. Almost immediately they used my card to order about 3k worth of Iphone cases and Iphone external batteries. Each was done on a separate order and sent to various people all over the US. As soon as the orders were made I received the emails about them so I called Amazon to report them as fraud. They put a hold on my account to investigate and told me to contact my bank (which I would have done anyway.) Also because the orders were in process and the shipping portion of Amazon is separate they said they couldn't cancel the orders. So I got to have about 2 days of email after email seeing all of these things getting shipped out. My bank fraud department of course refunded all of the money. After about 2 weeks of still hearing nothing from Amazon and my account being locked out I called again to see what the deal was. After multiple calls and emails another 2 weeks came with nothing from them. I called the last time and they said everything was done and they unlocked my account. So a week goes by now and I receive another email this morning from Amazon basically saying my bank is demanding a refund from them because of the fraud so Amazon is demanding the money from me and has put my account on lockdown until they receive payment from me. So I called again super pissed demanding they not only unlock my account but they also compensate my Prime Account for the missed month and a half that I've been unable to utilize not only the shopping but my Amazon movie service, kindle, etc. I've had nothing but great experience with them up until this but it's enough to make me not want to use them again. Here is the email I received from them this morning even after I've already filed all of the fraud paperwork with them.



We have placed a hold on your Amazon.com account because the charge for this transaction has been disputed and the bank has demanded payment from us:

Your Order: #104-
Transaction Date:
Amount in Dispute: 63.98
Item in Order:
Twelve South BookBook for iPhone 5/5s - Genuine Leather iPhone Case and Wallet (ledger brown)

The disputed charge will appear as a refund on your credit card statement.

The hold on your account will remain, and we cannot process any orders until we receive payment for this order.

Please reply to this email with the last two digits of the credit card you wish to use. We can only charge a payment method that is already on your Amazon.com account. For your own protection, do not send a full card number.

Once we've received this information, we will issue the charge to your specified card and reinstate your account. We appreciate your cooperation in the matter.
 
this is when email support sucks. Gotta get a person in live chat, or on the phone, so they cant just slap you with a pre-written response from a customer support monkey in india.
 
I'm not sure what is going on with Amazon customer service lately. I've heard many horror stories lately. It's sad because I love Amazon.
 
Domon said:
this is when email support sucks. Gotta get a person in live chat, or on the phone, so they cant just slap you with a pre-written response from a customer support monkey in india.
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99% of my conversations with them have been in person via the phone outside of the actual fraud forms I had to sign and send back.
 
Floptical said:
So Amazon is on my list today. My card was one that was taken during the whole Target ordeal. Almost immediately they used my card to order about 3k worth of Iphone cases and Iphone external batteries. Each was done on a separate order and sent to various people all over the US. As soon as the orders were made I received the emails about them so I called Amazon to report them as fraud. They put a hold on my account to investigate and told me to contact my bank (which I would have done anyway.) Also because the orders were in process and the shipping portion of Amazon is separate they said they couldn't cancel the orders. So I got to have about 2 days of email after email seeing all of these things getting shipped out. My bank fraud department of course refunded all of the money. After about 2 weeks of still hearing nothing from Amazon and my account being locked out I called again to see what the deal was. After multiple calls and emails another 2 weeks came with nothing from them. I called the last time and they said everything was done and they unlocked my account. So a week goes by now and I receive another email this morning from Amazon basically saying my bank is demanding a refund from them because of the fraud so Amazon is demanding the money from me and has put my account on lockdown until they receive payment from me. So I called again super pissed demanding they not only unlock my account but they also compensate my Prime Account for the missed month and a half that I've been unable to utilize not only the shopping but my Amazon movie service, kindle, etc. I've had nothing but great experience with them up until this but it's enough to make me not want to use them again. Here is the email I received from them this morning even after I've already filed all of the fraud paperwork with them.



We have placed a hold on your Amazon.com account because the charge for this transaction has been disputed and the bank has demanded payment from us:

Your Order: #104-
Transaction Date:
Amount in Dispute: 63.98
Item in Order:
Twelve South BookBook for iPhone 5/5s - Genuine Leather iPhone Case and Wallet (ledger brown)

The disputed charge will appear as a refund on your credit card statement.

The hold on your account will remain, and we cannot process any orders until we receive payment for this order.

Please reply to this email with the last two digits of the credit card you wish to use. We can only charge a payment method that is already on your Amazon.com account. For your own protection, do not send a full card number.

Once we've received this information, we will issue the charge to your specified card and reinstate your account. We appreciate your cooperation in the matter.
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I would bet you're talking to two completely separate departments who don't have any clue what the other department is doing or has done. You need to find a manager or something similar and get them to take care of it.

That's one thing I'm glad that Ladybutt is willing to do, cause I have no patience for it. She loves berating someone for giving lousy customer service.
 
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