So the houses in our subdivision are now about 15 years old. The old 3 tab shingles on all of them are starting to wear out. I'd guess at this point probably 30-40% of them have been replaced. A company came through here that said they could get the insurance company to pay for a new roof. I wrote it off as a scam. Well, we've since had a couple of references from neighbors where the process worked, due to some serious wind and hail storms we've had recently.
I decided to call and see what would happen. I figured it was worth a gamble. Even if my insurance costs doubled, it would still take them almost a decade to recoup the cost of the roof. Well, the company came out, said they absolutely could do it. I called the insurance company and put in a claim. The claims inspector came out and did a short survey of the roof and left. About a week or two later, I got a rejection letter in the mail. I contacted the roofer. They asked me to fax them the letter and they would take care of it. Over a period of a month, I called a couple times to ask what was going on. They weren't very communicative. They always said they were working on it and would call me Monday. They never did.
About two weeks ago, I got a check in the mail from the insurance company for the roof. Based on my previous lack of good communication with them, I decided to wait a week and see if the roofers called. If they did, I would have them do the roof. If they didn't, I would start taking other bids. They never called, so I went out on Angies List and found some really, really good guys to do the job. Unfortunately, the original roofer got wind of this and actually stopped by during one of the other quotes I was getting. LOL
So now I'm stuck. I feel obligated to go with the original guy because he's the one that made all this work. However, I really want to go with one of the Angies List guys since they're GAF certified and can actually get me a 50 year transferable warranty, in stark contrast to the 25 year the original roofer quotes. Not to mention, I KNOW the AL people are bonded, insured, and DEDICATED to quality customer service.
What should I do? I really feel like I had a handshake deal (without the actual handshake) with the first guy, but I really want to go elsewhere.
I decided to call and see what would happen. I figured it was worth a gamble. Even if my insurance costs doubled, it would still take them almost a decade to recoup the cost of the roof. Well, the company came out, said they absolutely could do it. I called the insurance company and put in a claim. The claims inspector came out and did a short survey of the roof and left. About a week or two later, I got a rejection letter in the mail. I contacted the roofer. They asked me to fax them the letter and they would take care of it. Over a period of a month, I called a couple times to ask what was going on. They weren't very communicative. They always said they were working on it and would call me Monday. They never did.
About two weeks ago, I got a check in the mail from the insurance company for the roof. Based on my previous lack of good communication with them, I decided to wait a week and see if the roofers called. If they did, I would have them do the roof. If they didn't, I would start taking other bids. They never called, so I went out on Angies List and found some really, really good guys to do the job. Unfortunately, the original roofer got wind of this and actually stopped by during one of the other quotes I was getting. LOL
So now I'm stuck. I feel obligated to go with the original guy because he's the one that made all this work. However, I really want to go with one of the Angies List guys since they're GAF certified and can actually get me a 50 year transferable warranty, in stark contrast to the 25 year the original roofer quotes. Not to mention, I KNOW the AL people are bonded, insured, and DEDICATED to quality customer service.
What should I do? I really feel like I had a handshake deal (without the actual handshake) with the first guy, but I really want to go elsewhere.