we had a friend come to us a month ago about refinancing our mortgage. we have been talking steadily since then about different options. he has done the homework and all that. recently, we checked out our existing lender to see of the options we would have with them. it looked like a better deal, and it saved us $4500 in closing costs. we informed our friend tonight of this, and he is infuriated.
i want to know, since i don't think i am understanding correctly, if this was such a bad thing on our end. i know he put in time and effort in researching our options for us, but is it not how the business runs? i don't know if he treats all his customers this way if turned down, or if people don't turn him down, or what. i want to know if we were rude and insulting when researching another option. i'm looking for brutal honesty here, guys. thoughts?
i want to know, since i don't think i am understanding correctly, if this was such a bad thing on our end. i know he put in time and effort in researching our options for us, but is it not how the business runs? i don't know if he treats all his customers this way if turned down, or if people don't turn him down, or what. i want to know if we were rude and insulting when researching another option. i'm looking for brutal honesty here, guys. thoughts?