To Taylor Cust Service:
Tue 04/23/2019 02:53 PM
Hi. There’s no customer service link directly to you, so to start, I thought I’d address it here instead of in a review.
This doesn’t look like the picture, or as legible as the older white one I replaced.
The grey one arrived, but is hardly legible.
The one you advertise looks pretty legible with easy to read decals.
Please let me know if you can send another one that is legible. I use these all the time and recommend them to everyone I know. I don’t want to have to start recommending ‘even though the buttons are really hard to read.’
Please advise.
Thank you.
***************
From: [email protected] [mailto:
[email protected]]
To: AMSTEL
Sent: Tuesday, April 23, 2019 04:05 PM
Dear AMSTEL,
Thank you for contacting Lifetime Brands. We apologize for the inconvenience this may have caused. From your description the unit is not functioning properly.
To proceed with warranty replacement, please reply with the following:
-Approximate date and place of purchase
-US contiguous shipping address and phone #
-The 3 rows of numbers on the back of your unit
IMPORTANT NOTE: The above must be provided by clicking the REPLY button (to reply to this email). By replying to this email I will be made aware the requested documents have been received and can assist you promptly.
Once the above is received we will request a replacement unit of the same model or if not in stock, a comparable model to be sent to you. We look forward to assisting you further.
Please reference your Case number the subject line of the email with any future correspondence
Sincerely,
Taylor Customer Service
**************
Sent: Tuesday, April 23, 2019 07:44 PM
To: '
[email protected]'
Hi. Thank you for the quick reply. The information you requested is:
Approximate date and place of purchase
4/7/2019, Amazon.
US contiguous shipping address and phone #
My Address
The 3 rows of numbers on the back of your unit
1470N
3618
V3043
Thank you.
***********
From: [email protected] [mailto:
[email protected]]
To: AMSTEL
Sent: Thursday, April 25, 2019 11:25 AM
Dear AMSTEL,
Thank you for the photos, we have placed an order for a replacement unit to be sent to you at no cost. Please allow 2-3 weeks or less for delivery. You will receive an automatic email containing the tracking information once the unit has shipped.
Once you are in receipt of your replacement please dispose of the broken unit.
If we can be of further assistance please do not hesitate to reach out to us again. Thank you for choosing Lifetime Brands.
Please reference your Case number the subject line of the email with any future correspondence
Sincerely,
Taylor Customer Service