I got a call a couple of weeks ago:
User: "My computer is frozen, I can't click on anything."
I go over, and sure enough, can't click on anything. So I restart it, and when it comes back up I Ctrl-Atl-Del and have him log on. Once he's logged on, it "freezes" again, and you can't click on anything. However, I notice the keyboard works fine.
User: "Oh, I dropped my mouse right before I called, would that have had anything to do with it?"
User: "My computer is frozen, I can't click on anything."
I go over, and sure enough, can't click on anything. So I restart it, and when it comes back up I Ctrl-Atl-Del and have him log on. Once he's logged on, it "freezes" again, and you can't click on anything. However, I notice the keyboard works fine.
User: "Oh, I dropped my mouse right before I called, would that have had anything to do with it?"