So my WSM has a hole in the bottom of it. It's 15 years old, 5 years out of warranty.
I can't buy the lower bowl by itself from any parts places, that's a "call Weber themselves" item. So I did, asked if the part was still available... nope, in '09 they changed the design of the smoker and the old bowl is NLA. Asked if I could buy a newer bowl... Normally they don't sell that part, they're a warranty item, and they don't know if it fits the old smoker, but they took my information and said they'd get back to me.
They just did. (1) the new bowl fits the old model smoker and (2) they're sending me a new one free of charge.
What the fuck. <3 Weber.