By now you guys are familiar w/ this particular client, they are my parking guys. You know the ones who wanted the monitoring software installed and later made me chase the cabling company down for the glass top. This will be my last story about them because, I will no longer be taking their calls!
Would you fire a client given these circumstances? Should I take any blame for this?
Short Version: They called Verizon and had them disconnect their DSL line. They then called me and literally SCREAMED at me, stating that it was my fault that they did this. This has been the 4th time that they have been verbally abusive to me either in person or over the phone.
Long Version: Phone Subcontractor is in activating a new extension for a new hire in their accounting office. Phone guy asks if I know anything about the DSL phone number. Yes I do, it's this number here, flipping over the DSL modem where I had attached a little info sheet. Phone guy tells me, that the owners want him to switch the DSL modem to this other line, some fax line. I say no, that won't work, as the DSL line is this one right here. Phone guy, ok, I'll tell them that.
Weeks pass. This past Friday afternoon, I get a call from the Parking Guys asst. stating that the network is down and that this is unacceptable. I ask her to tell me exactly what isn't working, is the INTERNET not working. Yes, she says, I called Verizon and had them disconnect a line and now we haven't been able to get e-mail. Ok, you need to call Verizon and get them to undo they change then.
About 45 minutes later I get a second call from their Operations Manger, asking if I know anything about the DSL modem being down. Again I say, it's Verizon, you guys had them make a change, call them and have them undo it. At this point one of the owners jumps on the speaker phone and starts to scream at me about the $50 dollar charge and how he told Verizon to get rid of the $50 charge that kept re-appearing on his phone bill. Why didn't I tell him that I told the phone guy to not connect the DSL modem to the fax line? I, of course being the calm even tempered person that I am, begin screaming back. How is this my fault? The DSL is plugged into the correct line, call Verizon and have them fix it. After about 5 minutes of us screaming back and forth, the Parking guy gives up and tells me he has to go.
<RANT> - Which brings us to know. I'm done w/ these fuckers. I don't care how much $$ I'm gonna miss out on. They are the biggest dicks in the world. What kind of asshole thinks that his internet connection only costs $2/month? What kind of Asshole doesn't ask his IT guy to explain his phone bill to him? What kind of asshole doesnt ask Verizon to explain his phone bill to him? </RANT>
Would you fire a client given these circumstances? Should I take any blame for this?
Short Version: They called Verizon and had them disconnect their DSL line. They then called me and literally SCREAMED at me, stating that it was my fault that they did this. This has been the 4th time that they have been verbally abusive to me either in person or over the phone.
Long Version: Phone Subcontractor is in activating a new extension for a new hire in their accounting office. Phone guy asks if I know anything about the DSL phone number. Yes I do, it's this number here, flipping over the DSL modem where I had attached a little info sheet. Phone guy tells me, that the owners want him to switch the DSL modem to this other line, some fax line. I say no, that won't work, as the DSL line is this one right here. Phone guy, ok, I'll tell them that.
Weeks pass. This past Friday afternoon, I get a call from the Parking Guys asst. stating that the network is down and that this is unacceptable. I ask her to tell me exactly what isn't working, is the INTERNET not working. Yes, she says, I called Verizon and had them disconnect a line and now we haven't been able to get e-mail. Ok, you need to call Verizon and get them to undo they change then.
About 45 minutes later I get a second call from their Operations Manger, asking if I know anything about the DSL modem being down. Again I say, it's Verizon, you guys had them make a change, call them and have them undo it. At this point one of the owners jumps on the speaker phone and starts to scream at me about the $50 dollar charge and how he told Verizon to get rid of the $50 charge that kept re-appearing on his phone bill. Why didn't I tell him that I told the phone guy to not connect the DSL modem to the fax line? I, of course being the calm even tempered person that I am, begin screaming back. How is this my fault? The DSL is plugged into the correct line, call Verizon and have them fix it. After about 5 minutes of us screaming back and forth, the Parking guy gives up and tells me he has to go.
<RANT> - Which brings us to know. I'm done w/ these fuckers. I don't care how much $$ I'm gonna miss out on. They are the biggest dicks in the world. What kind of asshole thinks that his internet connection only costs $2/month? What kind of Asshole doesn't ask his IT guy to explain his phone bill to him? What kind of asshole doesnt ask Verizon to explain his phone bill to him?
</RANT>
