fly said:^You need moar scripting in your life^
Scripting is what got me out of support and into design. Well, I don't support anything that I'm not responsible for building at least. I still get calls from the deskside guys asking me why SMS hasn't pushed down the patches from the baseline yet, and why Run Advertised Programs isn't populated.
That's when I tell them that SMS stands for Slow Moving Software, go to lunch and check when you get back.
All of my deskside support work is now done freelance style, for which I charge exorbitant sums of money. Because really, I don't want to do it, but if you're willing to pay through the nose for it, I might as well be the guy that takes advantage of you.