In their terms and conditions it says 'we have the right to change our policy' which is what I was told on the phone. To which I replied 'Yes but you could have a policy saying I'm an elephant and that doesnt help me right now, does it?'
I was not happy today. I've never called companies before and gotted riled but I was very pissy for over an hour to them today.
They can make a policy stating that they will be allowed to enter your home at will to redeem owed monies. But the law may have something to say about that. See what I mean?