Customer Service Nightmares

there is every chance that after 9 follow up calls, and about an hr on the phone that the items I purchased will ship today with "we'll give you free upgraded 2-day shipping" so that they arrive on Friday, the day they should have arrived if they didn't fuck it up and brag about giving me free shipping.

fuckers!

Also, I'm about to order from them again.

not sure how it happened but I just got another $25 off a $125 order!
 
Me too...drives me nuts since I can't pay attention constantly. Instead of pushing 9 to repeat the menu I slam 0 repeatedly until either someone picks up or I get hung up on. GRRR.

I do the same thing. I'll think I'm listening then realize they are on like option 6 and I have no clue what the other options are or if I've missed the one I need.
 
I do the same thing. I'll think I'm listening then realize they are on like option 6 and I have no clue what the other options are or if I've missed the one I need.

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You and me both, kid!