I've been on hold all damned day. First with M$ support to get my 360 repaired (which kills me because I had this rainy, POS Tuesday slated for some NCAA football) and now with Dell trying to get my SD port fixed under warranty. I emailed them back in October (2 months prior to my warranty expiring) regarding both a battery issue and the SD issue (which they neglected to address in their response). Now I have to see if they'll honor it since it was brought up prior to the expiration - hopefully they saved the email records since my old work email server is no longer in existence. If only someone would pick up the phone and save me from this porno jazz...