I want some of what you are smoking. Yeah, that would be cool. I've never had a large company do something magnanimous like that. Guess you don't get big by being nice.Sounds like a computer guy screwup or a whoever puts together manuals and parts lists screwup, not really anything wrong with the actual freezer.
When they get it figured out they ought to just give you a couple shelves with a thank-you note for finding the error.
That kinda thing is how you turn a dissatisfied customer into a loyal one.